Saturday emergency call-out restores a home lift within hours
From servicing and repairs to installations and upgrades, we help keep your lifts safe, efficient, and running smoothly.
When a customer in Oldham was left without a working lift on a Saturday, Altius Lifts responded that afternoon and restored service within a few hours of the initial call. The repair was completed using a replacement part carried in the engineer’s van.
The challenge
The customer depended on their lift and had no appointed lift contractor. The manufacturer could not attend until Monday, leaving them facing the rest of the weekend without a lift they relied on.
The customer contacted Altius Lifts for urgent assistance.
Our approach
We arranged an out-of-hours visit for this non-contract customer through our on-call engineering team.
Our engineer attended promptly, diagnosed the fault and identified the component requiring replacement. A suitable replacement was available in van stock, allowing the repair to be completed during the same visit.
The engineer fitted the replacement part and returned the lift to service that day.
The outcome
The customer regained use of their lift within a few hours of calling, avoiding the wait until Monday for the manufacturer’s attendance.
The combination of out-of-hours availability, fault diagnosis and readily available parts enabled us to resolve the breakdown in a single visit.
Customer feedback
Altius had me up and running with a few hours of calling. (On a Saturday afternoon!)
Phill Thompson, Google review
Need help with a lift breakdown?
Contact Altius Lifts to discuss emergency attendance.