Leeds Social housing lift now operational

A social housing provider in Leeds had been without an operational lift at an apartment building for more than six months following a water leak. After being advised that refurbishment or complete replacement were the only options, the customer approached Altius Lifts for an assessment.

The challenge

Water damage had affected the main control board within the lift’s Otis NE300 controller. The customer had been told that the controller was obsolete and replacement parts were no longer available, leaving them facing substantial work to restore lift service.

With the lift already out of operation for more than six months, establishing a practical repair option was the focus of our assessment.

Our approach

After assessing the equipment, we identified a solution using a brand-new, full-options LB2 board.

We sourced and installed the replacement board, then programmed it to suit the site’s requirements. This addressed the damaged control component while retaining the existing controller and lift installation.

The project drew on our knowledge of all Otis control systems, component sourcing and site-specific programming to resolve the fault.

The outcome

The lift was returned to service, ending an outage of more than six months. The housing provider was able to restore lift access for residents without proceeding with the proposed refurbishment or complete replacement.

This project demonstrates the value of investigating the specific fault and available replacement components when equipment has been described as obsolete. In this case, a new control board provided a practical route back to operation.